Customer Agreement
1 PARTIES
1.1 SELLER (INTERMEDIATE): www.fiyuex.com (Hereinafter referred to as "COMPANY" in the Contract.)
1.2 CUSTOMER: (Hereinafter referred to as "CUSTOMER" in the contract.)
2 SUBJECT OF THE AGREEMENT
2.1 This contract covers the international cargo shipping service between the Company and the Customer. The duty of the Company is to establish the connection between the Customers who are within the borders of Turkey and wish to send abroad, and the overseas cargo companies, and to provide the transition. The Company receives the orders (cargo packages) sent by the Customer, stores them and sends them to the forwarded foreign delivery address with intermediary firms.
2.2 The Company has the right to open all packages directed by the Customer. The customer accepts the opening and checking of the package by confirming the provisions of this contract. Incoming packages cannot contain any products that are in violation of Turkish Legislation and International Transport Agreements or that are on the Prohibited Products list. If the Customer sends prohibited or criminal products to the Company's warehouse; The company has the right to cancel the contract with the customer and destroy the relevant package. The Customer cannot make a claim regarding the banned product that has been destroyed. However, if the Customer requests the return of the defective product sent to the Company's address, the package is sent to the customer's return address after the customer is informed before the package is directed to the overseas intermediary cargo company and the costs incurred to the Company in this process are collected.
2.3 No control is made as to whether technological products are working or not. The Company has no responsibility if the products sent cannot be determined to be defective and cannot be shown as a party to the proceedings arising from this situation.
2.4 The customer is obliged to pay any additional fees, such as taxes, customs duties, service fees, extra domestic and international shipping costs, and generally unexpected fees that may arise during the receipt, storage and shipment of the packages.
3 BIDDING AND SHIPPING PROCESSES
3.1 The Customer who wishes to send abroad can request a quote by contacting the Company's communication channels. The request received by the Company's marketing department is turned into a suitable offer by calculating the volume and weight given by the Customer and delivered to the Customer via communication channels or e-mail. The EURO is used as the currency in the bids.
3.2 Upon accepting the offer, the customer will send the package to the address determined by the Company with the domestic cargo companies determined by the Company, without any charge. If the package that reaches the Company is opened, it is determined whether it is a defective or prohibited product, and the volumetric measurements and weight information given by the Customer are confirmed.
volumetric weight; It is calculated with the formula Length x Height x Depth / 5000.
3.3 If the information given is correct, the Company contacts the Customer and the processes of approval of the offer and payment to the Company's accounts are completed. The paid cargo vehicle is given to the cargo company and sent to the location given by the Customer.
3.4 If the information given in the packages reaching the Company is incorrect, a new offer is prepared by the Company and the offer is updated and sent via e-mail or communication channels. If the Customer accepts the new offer formed under these conditions and makes the payment to the Company, the package will be shipped to the given address. If the information given is correct, but defective and prohibited products are found, a new offer is not created, and the packages for which shipping and return costs are paid are returned to the Customer's address.
3.5 If the customer does not accept the new offer, the domestic shipping fee of the product to the Company address before the offer and the costs of returning the product to the Customer's address are compensated by the customer and the package is returned. In case the domestic shipping and return costs are not paid to the Company, the Company reserves the right to return the package. Products that are not returned for 7 days will be destroyed by the company. The customer cannot indemnify the damage related to the destroyed products. The collected fees are not refundable.
3.6 The Company cannot be held responsible for any damage, breakage or deterioration of the products that reach the location sent through the Company during shipping. If there is any damage during transportation, your buyer is required to keep a record while receiving the cargo. Otherwise, the insurance process cannot be started. Fragile products are not covered by insurance. The customer cannot demand compensation or refund from the Company due to problems that occur during shipping. In such problems, the Company is obliged to establish contact between the relevant foreign cargo company and the customer.
4 ADDRESS CHANGE - CANCELLATION AND REFUND
4.1 The company is obliged to ship the package to the desired address. Address changes cannot be made for shipped products. If the address change is made after the cargo leaves the warehouse, the Company does not accept responsibility and does not undertake to pay any costs that may arise. Extra charges may occur in case of change of address. In this case, the new offer is sent to the customer. The package is sent to the updated location after the customer pays the new fees, or after the payment of the first offer, the price differences with the new offer are paid to the Company accounts.
4.2 It is the customer's responsibility to direct the packages sent to the wrong address given by the customer to the warehouse or to the correct address. Products returned to company warehouses are returned by informing the relevant customer. In this case, the customer is responsible for all costs incurred. The Customer undertakes to pay the Company the payments made by the Company for the Customer. Products of the customers who do not pay this price will not be shipped. The company reserves the right to return this package.
4.3 The company returns the products that reach the warehouse before shipping abroad, with the payment of domestic cargo shipping and return costs. The customer cannot request a refund after accepting the offer and making the payment from the moment the package arrives at the warehouse. After the package leaves our warehouse, it is the customer's responsibility to return it.
4.4 There is no cancellation of the service received and paid for by the customer. In the event that the products sent to the Company's warehouse to be shipped abroad by the customer are damaged or defective, the Company is not responsible under any circumstances. If the products reaching the company warehouse are damaged or defective, a report is kept and this report is delivered to the Customer. The customer may not recourse to the Company for compensation for damaged products.
4.5 The Company is not responsible for any damage, breakage or deterioration of the products sent through the Company during shipping. The customer cannot demand damage or refund from the Company due to problems that occur during shipping. In such problems, the Company is obliged to establish contact between the relevant foreign cargo company and the customer.
4.6 Complaints about missing or faulty products are not accepted by the Company. If the package remains at the customs, the customs costs belong to the Customer, the package is not delivered to the overseas cargo companies before the payment is made to the Company.
4.7 Countries automatically return packages in case of address error or failure to clear customs. In this case, the return freight costs will be borne by the Customer. The Customer undertakes to pay the Company the payments made on its behalf, otherwise the package will not be shipped.
5 PAYMENT TERMS AND FEE POLICY
5.1 The Company delivers the packages of the Customers with intermediary cargo companies to the location that the Customer wishes to send, for a certain fee.
5.2 All payments made to the Company are collected in EURO/USD/TL. Payments to be made can be made in the form of EFT/TRANSFER to the EURO/USD or TL accounts of the banks determined by the Company within the borders of Turkey. Payments of customers who want to pay in TL are calculated according to the instant rate determined by the Central Bank and sent to the TL accounts of the Company in banks located in Turkey.
5.3 In the explanation section of the payments made, the Order Number, the Customer Name Surname or the Company Information must be included. The Company is not responsible for the delay that may occur in the shipments and service received by the Customers whose detailed information is not provided in the explanation section.
5.4 In this case, the Customer agrees that the Company is not responsible for any delays and damages that may occur in the cargo and will not demand compensation from the Company, and that the Company will not make any refunds or compensation for damages if it requests it.
5.5 Cargo prices are calculated with the higher kg between volume weight and normal weight. Amounts in the calculation table may vary. Shipping charges within Turkey are included in the offer. However, in the Customer's cancellation and return processes, the pre-bid shipping fee and post-return costs are borne by the Customer. The customer is responsible for the extra costs incurred in the cancellation and return processes. It is deemed to have accepted the provisions of this contract that it will not recourse to the Company for the compensation it will receive, and that it will not initiate any legal action.
5.6 In cases that may occur on the buyer's side, the customs tax belongs to the buyer. A parcel should not exceed 30 kg, otherwise 15 Euros will be added. (2 times the sum of the two short sides + Long side) If > 280, 115 Euro is added to the shipping cost. If a side length exceeds 100 cm, an additional 15 Euros will be reflected on the invoice.
6 DISPUTES
6.1 This contract defines the commercial relationship and conditions between the Company and the Customer in international cargo shipping processes.
6.2 Relevant articles and provisions have been prepared in accordance with the provisions and prohibitions of the TCC.
6.3 Disputes that may arise in any article and provision of this contract will be resolved in lawsuits to be heard by the Commercial Courts of First Instance.
7 BANK INFORMATION
Payments are made by Wire Transfer/EFT and EURO/USD/TL.
AKBANK TAŞ.
Account Name: YAŞAR OKUMUŞ
Type:USD
Branch No:0221-0159570
IBAN:TR29 0004 6002 2100 1000 1595 70
T. GARANTİ BANK A.Ş.
Account Name: YAŞAR OKUMUŞ
Type:USD
Branch No: 1572 - 9093159
IBAN:TR35 0006 2001 5720 0009 0931 59
SELLER (INTERMEDIATE) CUSTOMER
YAŞAR READERS
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